July 19, 2010

Customer Care Innovator Eliason Leaves Comcast

In a posting on Comcast's corporate blog, Frank Eliason, who revolutionized the MSO's customer care by helping people via Twitter, said he was leaving Comcast.

"You may know me as @ComcastCares on Twitter, or simply as Frank," he wrote. "Since September 2007, I have been on a journey with Comcast that I am not sure I will ever fully understand. I joined Comcast because I loved the products, especially On Demand. My kids could not live without it (I will hear Bernstein Bears in my head for years to come)! In addition, I saw an opportunity to help improve the overall customer experience. Thanks to the help of so many people internally, and all the customers I’ve had the chance to interact with, we have made a difference. Beyond the customer experience, social media has allowed me to build so many friendships that will last for years to come."

Eliason said he has accepted an opportunity to return to banking in a social media role.