Mean Time Between Return: The Cornerstone of Return Rate Metrics and Reliability Analysis
Presented by Communications Technology
Thursday, February 26 , 2009 1:00 p.m. (EST)
Attend this Webinar from your desktop or conference room. Invite your enitre team attend for one low price of $295 per location. Each registration comes with access to the archived version of the program for 1-year.
Design of equipment for reliability is a discipline and practice that impacts industries ranging from military to medical, from automotive to telecommunications. Executives take reliability for granted. Practitioners--from fighter jet pilots to surgeons, from NASCAR drivers to broadband technicians--depend upon it.
But what does that really mean? For broadband services providers and their telecommunications equipment partners, the cornerstone of this analysis begins with mean time between return and return rate metrics.
If it’s part of your job to conduct spares calculations, model for availability or execute and monitor performance contracts, you know that neglecting these numbers or getting them wrong can trigger a vicious cycle, breeding distrust and costing serious money.
In this webcast, our expert panelists will expand upon the January 2009 article in Communications Technology and provide attendees additional insight into how to use this valuable tool to strengthen the critical link between service and technology providers.
Speakers:
Andy Drexler
Reliability Engineer
Cisco Systems
Ray Thomas
Principal Engineer
Time Warner Cable
Jonathan Tombes
Editor (Moderator) Communications Technology
How does the Webinar work?
The live audio is delivered to your location over the telephone or your computer speakers. The Power-Point presentations are presented over the Internet and are available to print out before the program. This is like a talk-radio program with visuals on the Web. You and your team will be able to have a live Q&A with all the speakers.
You need Real Player or Windows Media Player installed on your computer. If you do not have either, please follow the instructions below to download and install them. Or if you prefer, a phone for the audio and an Internet connection to let you watch the slides and other information on the Web will suffice. No other downloads or special hardware - a dial-up connection will work fine.
One (1) set of materials (you may make copies for all of the persons you invited to listen to the program);
One (1) toll-free connection to the seminar (if you select the audio connection.), and
A computer with Real Player or Windows Media Player installed. When you log into the Virtual Seminar, your computer will be taken through a brief configuration check and will let you know if you're missing any software.
If you do not have Real or Windows, a touch-tone telephone will work also. It works best to use a speakerphone so that others can listen too.
For the Internet connection:
PC: 166Mhz Pentium-based PC or better
Operating system: Windows 95, 98, NT, 2000, XP
Browser: For optimal viewing experience, we recommend using Internet Explorer 6.0 or higher. However, any version of IE 4.0 or higher will work. For Netscape, only versions 4.x are supported at this time.
Internet connection: 28.8 or faster connection
Display set at 1024 x 768 or 800 x 600
Mac users are encouraged to use Firefox 2.0 (or later) with Real Player to view the webcast. You can also test your system using the system test button in menu on the left hand side.
If you are having any technical difficulties or need assistance meeting these requirements, please contact our Technical Support Center at 1-866-709-8255 or click here. For content questions regarding this Webinar, contact Jonathan Tombes at jtombes@accessintel.com.
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